Upcoming changes for Pinnacle clients

We'll keep you informed every step of the way. If any changes affect you directly or require action on your part, we'll reach out with details and next steps. We'll also post updates here as they become available so you can stay informed throughout the transition.

September

Client Care update

Now, when you call 800-264-3613, you can speak with a Client Care team member or use one of our self-service options, like “check my balance” or “lock my debit card.”

The Same Distinctive Service and Effective Advice

No matter which bank they started with, every team member at Pinnacle shares the belief that people and relationships matter. Both Pinnacle and Synovus have earned national reputations for exceptional client service. Combined, both banks won 50 Coalition Greenwich Best Bank Awards in 2026.

Familiar faces

Pinnacle’s people are the most important ingredient to a great banking experience. Your relationship with the firm and the team members you work with will not change.

More community Investment

Making a significant positive impact in the communities we serve has always been a key part of Pinnacle’s mission. With greater resources and reach, that commitment will grow.

More convenience

The combined firm will operate from approximately 400 offices in nine states. Pinnacle clients have immediate access to withdraw cash and check balances at every Synovus ATM at no change.

The same Pinnacle

Our name is not changing. Pinnacle Bank will still be headquartered in Nashville, TN, with our corporate holding company headquartered in Atlanta.

Frequently asked questions

What is happening?

Pinnacle has combined with Synovus, creating the largest bank headquartered in Tennessee and the largest bank holding company headquartered in Georgia. We will continue operating under the Pinnacle Financial Partners name.

What does this mean for my relationship with Pinnacle and my financial advisor?

Your relationship with Pinnacle and your financial advisors remain the same. Once we fully integrate in March 2027, you’ll have access to even more tools and resources, as well as an expanded footprint of additional offices across the Southeast, all with the same local, passionate and dedicated financial advisors you’re used to.

Why is this a good thing for me?

Pinnacle and Synovus were both founded and built on a commitment to deliver exceptional client service. As a combined firm, you’ll get more of it: more capital, more resources, more locations, more capabilities and stronger technology to make it even easier to do business with us. The combined company will operate from approximately 400 offices in nine states, and Pinnacle clients have immediate access to withdraw cash and check balances at Synovus ATMs at no charge.

Can I transact business at a Synovus office?

Not yet. Until full systems and brand conversions, Synovus offices cannot process transactions for Pinnacle accounts, and vice versa. You can, however, withdraw cash and check balances at Synovus ATMs at no charge.

What happens next?

We’ll share updates by phone, email and U.S. mail. If your contact information has changed, please update it so you don’t miss important news. Remember: We'll never call, email or text you asking for personal information, login credentials or computer access. If you receive a request for your personal or account information that claims to come from us, don’t respond. Call us directly at 800-264-3613 to report the incident.

Will the bank’s name change?

No. The combined firm will be called Pinnacle Financial Partners, and Synovus offices will be rebranded as Pinnacle in the first quarter of 2027. Our holding company is headquartered in Atlanta, and Pinnacle Bank is headquartered in Nashville, TN.

Will I have to convert my accounts and digital banking systems?

Yes, at some point in the future. Systems conversion will take place in March 2027. Our commitment is to make this transition as seamless as possible with clear and thorough communication all along the way. Your financial advisor, local office and our Client Service Center are always available to help.

Will my local office close?

Synovus’ footprint is highly complementary to ours with limited location overlap. We expect any closures to be minimal. We will continue to keep you fully informed as we work through the process.

Who do I call with questions?

Please reach out to your financial advisor or call our Client Service Center at 800-264-3613.

How will you communicate with me?

We’ll reach out to you in a variety of ways to keep you informed—phone calls, emails and U.S. mail. Please make sure your contact information is up to date so you receive all key information.

Please be aware

Major announcements can attract scammers who know clients are expecting updates. We’ll never call, email or text to ask for personal information, login credentials or computer access. If you receive an unusual request, don’t respond. Call us directly at 800-264-3613 to report the incident.