Upcoming changes for Synovus clients

We'll reach out whenever there's anything coming that'll affect you directly or if action is needed on your part. Here are some updates you can go ahead and put on your calendar.

September

Client Care update

When you call 888-796-6887, you will hear a new female voice instead of Jamie. Client Care capabilities, authentication processes and self-service options will remain the same.

August–October 2026

Debit card reissue

A Pinnacle-branded debit card is headed your way. It will replace your current one and be ready to use as soon as you activate it.

Learn more >>

September 2026

Merchant Services

Merchant Services applications, products and communications will begin to rebrand as Pinnacle Financial Partners in early September.

October 2026

HSA changes

You'll receive a new card, have access to new features and improvements designed to make managing your HSA easier than ever.

Learn more >>

October 2026

Mortgage transition

You’ll start to see the Pinnacle brand at certain points in your mortgage experience, such as applying for a loan or making payments.

Learn more >>

October–December 2026

Signage updates

New Pinnacle signs will be installed across our footprint beginning in the fall of 2026. In most areas, they will still display Synovus until conversion in mid-March.

Frequently asked questions

What is happening?

On or about January 1, 2026, Synovus and Pinnacle Financial Partners began operating as one firm. You’ll continue to see the Synovus name for now, along with “Pinnacle Bank, a Tennessee bank, dba Synovus Bank” on some materials. We expect to fully transition to Pinnacle Financial Partners by March 2027.

Will my banker remain the same?

Yes. Your banker will remain the same. This merger will further enable our bench of top talent, adding to our expertise and equipping them with even better solutions and capabilities, to help you achieve your goals.

How is this a good thing for me?

You can expect to receive the same if not better service from us, with broader capabilities, access and expertise delivered by the same bankers who you trust as your advisors.

Can I transact business at a Pinnacle office?

Not yet. Until full systems and brand conversions, Pinnacle offices cannot process transactions for Synovus accounts, and vice versa. You can, however, withdraw cash and check balances at Pinnacle ATMs at no charge.

Are my accounts changing? (e.g. my account number, login information, loan terms)

We are still very early in this process with a lot of work ahead of us to determine details like these. Our commitment to you is to make this transition as simple as possible and be transparent about how your experience may change or any steps you’ll be asked to take.

Who is Pinnacle?

Pinnacle Financial Partners, Inc. (“Pinnacle”) is a $129 billion asset regional bank which provides a full range of banking, investment, trust, mortgage and insurance products and services for commercial and consumer clients who want a comprehensive relationship with their financial institution. The firm joined forces with Synovus Financial Corp. in 2026, bringing together more than 160 years of combined banking service. Pinnacle is the largest bank headquartered in Tennessee and the largest bank holding company headquartered in Georgia. The firm is No. 1 in deposit market share* in the Nashville MSA and No. 4 in the Atlanta MSA with offices in Tennessee, Georgia, Florida, North Carolina, South Carolina, Alabama, Kentucky, Virginia and Maryland.

Pinnacle is an employer of choice for financial services professionals. The firm is No. 12 in FORTUNE magazine’s 2026 list of 100 Best Companies to Work For® in the U.S., its tenth consecutive appearance. Pinnacle was also recognized by American Banker as No. 4 among America’s Best Banks to Work For in 2025, its 13th consecutive year on the list, and No. 1 among banks with more than $10 billion in assets. Learn more about Pinnacle at pnfp.com.

*As of June 30, 2026, according to FDIC data.

How will you communicate with me?

We’ll share updates by phone, email and U.S. mail. If your contact information has changed, please update it so you don’t miss important news. Remember: We'll never call, email or text you asking for personal information, login credentials or computer access. If you receive a request claiming to be from us, don’t respond. Call us directly at 888-796-6887 to report the incident.

Who do I call with questions?

Please reach out to your advisor with questions or contact Synovus Client Care at 888-796-6887.

Please be aware

Major announcements can attract scammers who know clients are expecting updates. We’ll never call, email or text to ask for personal information, login credentials or computer access. If you receive an unusual request, don’t respond. Call us directly at 888-796-6887 to report the incident.